FAQ
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shopping Information
Q: “What Shipping Methods Are Available?”
Inside Dhaka city, we offer home delivery with installation by our team. For Outside Dhaka city, we offer door-to-door shipping via partner courier service company with self-installation.
Q: “Do You Ship Internationally?”
Sorry, right now we don’t offer international shipping. However, we’re always looking for ways to expand our reach, so we’ll keep your request in mind for the future.
Q: “How Long Will It Take To Get My Package?”
Standard delivery time is between 7 to 17 working days for regular orders. For corporate and special cases, delivery may take longer depending on factory workload. Customers will be informed of the delivery timeline on order confirmation.
Delivery date may change due to unforeseen circumstances.
Payment Information
What Payment Methods Are Accepted?
We accept payment by cash, bank transfer or any form of mobile banking. Cheque payments are not accepted.
Is Buying On-Line Safe?
We are a trusted Furniture Brand and all our data is end-to-end encrypted. Even customer info, customer payment info, etc. are all highly secured. So, please feel free to shop.
Orders & Returns
Q: “How do I place an Order?”
You can place an order through our website by adding in shopping cart or you can place the order through our Facebook, WhatsApp or over the phone.
Q: “How Can I Cancel Or Change My Order?”
If you need to cancel or change your order, please contact us as soon as possible. If your order has not yet processed, we may be able to cancel or change it for you.
Q: “Do you offer any discounts or promotions?”
Yes, we occasionally offer discounts and promotions on select products. Stay connected with our Facebook and others media to stay updated on the latest deals and offers.
Q: “Do you have any warranty on your products?”
Yes, we offer a warranty on most of our products for manufacturing defect. The length of the warranty will vary depending on the product.
Q: “Do you offer custom furniture?”
Yes, we offer custom furniture options for many of our products. You can work with our design team to create a unique piece that meets your specific needs and style preferences.
Q: “Do you have any showroom where I can visit to check in person?”
Yes, we have experience center to get experience our products, materials, finishing quality. Also you will be able to discuss your specific needs and preferences with one of our consultants.